Telecoms.com periodically invites expert third parties to share their views on the industry’s most pressing issues. In this piece Craig Thomas, VP of Strategic Marketing and Business Development at Broadband Forum, looks at how fixed internet access is evolving.
Broadband internet access is not a luxury, but a necessity for economic and human development and it acts as a powerful tool for the delivery of essential services such as education and healthcare. The COVID-19 pandemic and the increase in smart working has diversified the role of the customer, acting as both the business (smart worker) and residential user on the same broadband access via the same Customer Premises Equipment (CPE).