The Proactive Broadband Provider: Leveraging AI for Exceptional Network Performance and Customer Experiences
This dynamic panel will explore how broadband service providers can move beyond reactive support to proactive engagement by strategically deploying AI across the entire customer and service lifecycle – from effortless onboarding and intelligent service recommendations to dynamic network optimization, quality assurance, and personalized value-added offerings. Our expert panelists will delve into the critical foundational elements and standards required within the provider cloud, access network, and home network to unlock the true potential of AI. We’ll examine real-world lessons learned, discuss practical strategies for implementation, and provide actionable insights on how operators can prepare their infrastructure and teams for the continuing evolution of AI-driven customer experience.
Speakers to be announced.
Stay tuned for more information!