The Broadband Forum, which is an industry-driven global standards development organisation, has begun a new project that aims to help broadband ISPs improve their customer satisfaction, both in the UK and around the world, by providing them with the tools to “more accurately assess the end-user experience with the applications they use“.
At present, Internet Service Providers can already use a variety of known performance metrics to spot issues, such as network degradation. But at the same time there isn’t, strictly speaking, a fully standardised method to quantify the quality of service as experienced by the user.
The “groundbreaking” new project – Service Types, QoE Parameters and Evaluation (WT-524) – aims to improve this by providing new parameters and methods for ISPs to automatically measure customers’ Quality of Experience (QoE). It will also aim to harness Artificial Intelligence (AI) to enhance the application of existing measurements – for bandwidth, latency, jitter, and packet loss – to specific services.